Skill Requirement: Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved. Other Requirement: Work Authorization: US Citizen or Green Card Holder.\\ \\ Key Responsibilities:\\ • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning\\ • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) \\ • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal\\ • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs \\ • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) \\ • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals \\ • Perform patching, basic administration, storage management, and data protection tasks \\ • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support \\ • Participate in data closet management, cable management, and physical infrastructure upkeep \\ • Support disaster recovery tasks, backup verification, and basic business continuity activities \\ • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support\\ • Perform data spill remediation, system compliance checks, and support security applications \\ • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed \\ • Take complete ownership of issues until full resolution has been achieved.