High school diploma or equivalent; + Preference may be given to applicants with experience as a receptionist; + Knowledge of modern office equipment, and general office practices and procedures; + Knowledge of English spelling and grammar; + Knowledge of general clerical account-keeping practices; + Skill in communicating with culturally diverse populations; + Skill in operating a computer terminal or personal computer; + Proficient at Typing; + Ability to operate a multi-line telephone console that has a high call volume at times; + Ability to learn the function and mission FACES Victim Center; + Ability to work with people who may be under stress, irritated or angry; + Ability to maintain harmonious working relationships with other employees; + Ability to maintain confidentiality; + Ability to interpret rules, regulations, policies, and procedures following explicit guidelines; + Ability to prioritize tasks and display flexibility to pivot to business needs; + Ability to collect, handle, and account for money. + Operates a central telephone console to receive and route calls; + Receives, records and transmits telephone messages to appropriate parties; + Serves as front-facing contact for the public, greets and directs guests and visitors to appropriate offices, locations or staff members; + Answers general questions about Victim Center and co-located agencies; + Obtains information and operates multiple computer programs to respond to questions and requests; + Assists with completion of intake forms as needed; + Assists in paperwork and mail distribution; + Data entry as required; + Monitors and escorts visitors per security requirements; + Resolves inquiries from individuals in person, by telephone, electronically, and via correspondence; and.