PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable lawsSupervise and coordinate daily operations of the ice venue, including ice maintenance, scheduling, and facility managementTrains and develops ice resurfacer operators to ensure safe and clean ice cutsEnsure the ice surface is properly maintained, including ice resurfacing, checking for quality, and addressing any issues promptlyOversee the setup and teardown of events, including hockey games, public skating sessions, and private rentalsOversee effective communications with event or rental owners pre and post event Participates in planning/strategic meetingsAssists with labor law compliance and adherence Be on-site as needed and take responsibility for the various aspects of managing personnel and productionBuilds an overall understanding of the rental agreements in the company portfolio, their operational aims, and their revenue streamsEnsures all guidelines are being met pertaining to health & safety, quality control, expense management, security, procedures, and facility maintenanceConduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulationsCoordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipmentOversees proper cash handling procedures Assist with venue sales and business developmentSupports hiring, training, and education of staff on proper safety proceduresMonitors team scheduleAssists in developing and managing budgets, and exercises control in expense management and facility maintenancePromotes company culture and expectations to staffContributes to Facility Business Plan and executionGives final operational approval for rentalsOversees proper reporting of inventoryServes as MOD as neededAll additional tasks assigned by managementMINIMUM QUALIFICATIONS:3-5 years of experience as an ice resurfacer operator required3-5 years of experience in a leadership role in operational management required1 or more years of facility maintenance experience preferred CIT Certification preferredMust have excellent interpersonal, project management and problem-solving skillsMust be a team playerMust have excellent verbal and written communication skillsMust have excellent computer skills, including Word, Excel, PowerPoint, etc. ICE OPERATIONS MANAGER - McCormick Tribune Ice Rink in Millennium ParkSports Facilities Management, LLCLOCATION: Chicago, ILDEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: SEASONAL FULL-TIME (EXEMPT) ABOUT THE COMPANYMcCormick Tribune Ice Rink in Millennium Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL.