Navigate and utilize various systems to effectively assist customers (STARS, DocuWare, Fortis, KTA, Backoffice 360, NMVTIS State Web, iPrime, BMVOA Tool, Genesys Cloud CX 3 ). A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.