Baldwin Park, CA5 days ago
li>Leads service quality improvement initiatives by: developing and executing projects across multiple sites with multi-disciplinary teams and functions to improve the quality, safety, and efficiency of therapy services and coordination of care services; providing high-level guidance and support to multi-disciplinary teams across multiple sites in the resolution of complex service/care issues, unusual occurrences (UOs), and patient complaints/grievances; leading multi-disciplinary teams across multiple sites through the identification and implementation of innovative process improvements that maximize access, improve efficiency, and maintain quality outcomes of therapy services; fostering collaboration with key stakeholders across multiple sites to drive organizational transformation and continuous improvement, and promoting a culture of learning, innovation, and excellence; and leading teams in the development and implementation of new products and services that align with company goals, member needs, and emerging evidence and trends in health care, promoting implementation of new products/services by multi-disciplinary teams across multiple sites. Leads efficient and effective operations management by: overseeing allocation of resources (e.g., personnel, equipment) across multiple sites and in alignment with financial targets, monitoring financial performance and leading efforts to maximize cost savings; overseeing the work of managers or leads who are responsible for the coordination of stocking shelves, taking inventory, ordering supplies, and cleaning equipment to enhance efficiency and cost-effectiveness; leading the analysis of performance metrics to assess effectiveness of services across multiple sites and leading the implementation of data-driven solutions to enhance service delivery (e.g., quality, efficiencies, cost); and leading strategic planning, staffing, budget, and performance discussions for multiple sites, collaborating with cross-functional teams to achieve organizational objectives.