p>Supervisory Responsibilities: • Become knowledgeable of all Edenred Pays accounts payable options and processes for each partnership • Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support • Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments • Educate customer on best practices and processes regarding accounts payable processing • Confidently lead customers through conference calls and training • Proactively manage vendor enablement campaigns and databases • Provides necessary timely reporting to customers and proactively seek additional avenues for partnership improvements.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 15 pounds at times • Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries • May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.