High School Diploma or equivalent 3+ years of experience in account management, customer success, client service, customer support, or a related customer-facing role Experience independently managing or supporting client relationships, account questions, or customer success activities Experience providing guidance, coaching, or support to team members Advanced computer and technology proficiency Strong client relationship management and customer service skills Ability to research and evaluate customer needs and recommend practical solutions Strong critical-thinking and problem-solving skills Ability to independently assess and resolve complex customer situations using sound judgment Ability to manage multiple client priorities while supporting customer satisfaction and retention Strong verbal and written communication skills with the ability to navigate complex client interactions professionally and confidently Strong collaboration skills with the ability to partner effectively across teams. Bachelor's degree in a related field Previous experience in sales, customer success, or strategic account support Experience using CRM, account management, customer service, or other business system platforms Experience supporting customer onboarding, implementation, or complex account service needs Experience working in a SaaS business model Experience in the oil, gas, or energy industry.