You will take this from a good start to a mature practice: defining and operationalizing SLOs, building out logging, monitoring, and alerting grounded in sound measurement (e.g., percentile-based latency indicators rather than averages), moving incident response into PagerDuty with clear categorization and escalation paths, expanding our infrastructure as code (IaC) footprint, and working down known pain points such as long-latency endpoints and Cloud Run cold starts. Define and operationalize SLOs and service level indicators (SLIs) with the team, and drive the work that moves them (e.g., endpoint latency, Cloud Run cold starts, time to recovery), and own our disaster recovery posture (e.g., Firestore backup and restore testing, recovery point and recovery time objectives, and multi-region resilience).