You'll Do:****Who You Are:*** A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence* Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred* Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required* Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together* Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation* Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers* Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally* Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred**Additional Requirements:*** We have a variety of schedules available and will include evenings, weekends, and holidays*This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities*.#LI-KE1#LI-REMOTE(Pay Transparency Range - $19.00 - $21.00)The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.# **Inclusion and Belonging**## At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.