Accountabilities:Lead customer onboarding sessions and facilitate smooth technical deploymentsDeliver customized product training to empower end-users and adminsBuild Python scripts to support customer-specific API integrationsServe as the main technical contact for customer inquiries and troubleshootingTrack and manage support cases using Salesforce and report on customer success metricsConduct regular customer reviews to monitor health and identify improvement areasCollaborate with internal teams to ensure technical challenges are resolved quicklyIdentify and support upsell opportunities by aligning technical needs with product capabilitiesRequirementsBachelor's degree in Computer Science, IT, or related field (or equivalent work experience)5+ years in a technical, customer-facing role within cybersecurity or enterprise softwareSolid understanding of cybersecurity tools such as SIEM, EDR, Data Lakes, and Threat IntelligenceProficiency in Python for scripting and API integrationsHands-on experience with Salesforce CRM for customer managementStrong communication skills and a consultative, customer-first approachSelf-starter mindset with the ability to manage multiple relationships and prioritiesBonus: Industry certifications (e.g. United States $89,775.00-$100,000.00 2 weeks agoUnited States $97,000.00-$121,000.00 2 weeks agoCustomer Success Engineer (US based, remote) Tampa, FL $50,000.00-$50,000.00 1 month agoUnited States $75,000.00-$100,000.00 2 weeks agoUnited States $100,000.00-$140,000.00 1 week agoUnited States $170,000.00-$190,000.00 1 week agoTampa, FL $45,000.00-$65,000.00 6 months agoNew York, United States $150,000.00-$170,000.00 1 week agoWe're unlocking community knowledge in a new way.