Utilizes the Agency Case Management Software to accurately document all relevant logs (i.e. incident reporting, diary entries, goal/outcomes, etc.) including but not limited to; Communication/Diary Logs, Incident Reporting, Goals and Outcomes, and Fire Drill Logs, as outlined in policies and procedures. Assists with doctors' appointments, emergency room, and hospital visits, and contacts on-call nursing appropriately while following HIPPA and always maintaining confidentiality and reports critical issues (including medical, maintenance, staffing, etc.) immediately to the supervisor.