check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.) + Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns + Ensures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room) + Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans + Monitors Customer Service desk activity, supporting when needed + Performs payroll closeout process + In addition to the above responsibilities, this individual is held accountable for other duties as assigned + Responsibilities Specific to the Back-End and Night Operations Department Supervisor + Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.) + Ensures that back-end operations do not impact the customer or the customer's ability to shop the store (e.g., the floor is clear, items are stocked) + Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking) + Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat + Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery) + The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building + In addition to the above responsibilities, this individual is held accountable for other duties as assigned + Manager-on-Duty (MOD) + Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency + Walks the store, observing customer/associate interaction and providing in-the-moment coaching + Ensures associates are equipped and prepared to deliver quality sales and service + Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales + Shifts associates to areas of high customer traffic or department hotspots as needed + Manages associate response to call buttons + Validates that aisles remain clean, safe and free of clutter + Hands off shift observations in-person to the next MOD + Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders **Required Qualifications** + High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable + 5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met) + Experience providing direction or supervision to teams (with or without direct report responsibility) + Experience supporting or participating in the process of training, mentoring and developing associates + Experience working cross-functionally + Experience Using Microsoft Office Suite + Ability to obtain sales related licensure or registration as may be required by law **Preferred Qualifications** + Experience supporting front-end or back-end operations in a retail environment + Experience in customer service role + Experience in a leadership role with direct report responsibility + Experience working in the home improvement retail sector + Experience working in a fast paced, dynamic retail environment + Experience in key carrying role with manager-on-duty responsibilities + Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.). Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.