Responsibilities • Assistant Manager to assist GM in all functions • Meet performance metrics and KPIs • Manage revenue, ordering inventory, payroll, and facilities maintenance • Execute and coordinate the companys marketing and ongoing sales drivers, including pre-sale and studio events, and manage local grassroots marketing initiatives • Oversee hiring and onboarding of new team members, set and assign daily, weekly, and monthly goals, while promoting excellent customer service • Manage the employee life cycle, providing continuous coaching, conducting annual performance reviews, and recognizing high performers • Foster a culture of five-star customer service • Lead the studio team in service and product knowledge to motivate them to meet and exceed sales goals through community events, partnerships, and referrals • Ensure a safe and clean studio environment for members and guests, be flexible to work on weekends and holidays as business needs dictate • Demonstrate a commitment to the vision, mission, and goals of Restore, modeling company values and culture • Manage client accounts, such as freeze and terminations, and follow up on declination of auto-pays • Serve as an expert on Restore products and services to set an example and coach other team members on technical skills, sales strategy, and orientation toward hospitality and education. Requirements • High School Diploma or equivalent required • Minimum 3-5 years of management experience required, including overseeing all aspects of staff management, hiring, training, support, discipline, and termination • Previous management experience in health, wellness, fitness, or retail industry strongly preferred • Proven success in sales and team mentorship • Excellent leadership and management skills to foster a positive environment for staff and clients • 4 years of customer-facing experience preferred • Excellent de-escalation and conflict resolution skills • Exceptional communication skills, both written and verbal • Ability to multi-task and address client and staff concerns effectively • Intermediate computer skills • Flexibility to work day, evening, and/or weekend hours as needed.