Essential Functions/Job Duties: Communicate to associates goals and objectives by conducting pre-shift meetings; Assist management by repositioning team members in areas of need during peak periods and according to show schedules; Process voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons; Reboot terminals to ensure scanning is 100% operational; Be the first point contact for guest concerns; Help maintain the quality of daily operations by meeting the "Best In Class" benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests); Assist with projects which include: seat repair, training, inventory, and financial goal planning/execution; Assist in other duties as assigned by the management team. Job Requirements: Possess strong interpersonal, verbal, and written communication skills; Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry; Six (6) months minimum experience in theatre industry.