Blue Springs, MS30+ days ago
RSM will be accountable for hiring and managing onsite resources, prioritizing workload, working with the Service Desk to drive left shift of tickets to reduce field dispatches for tickets which can be fixed remotely, Field Support operations stabilization, conduct Weekly/Monthly/Quarterly reviews for local Client management and Project Delivery team on Field Support performance, upkeep of knowledge and identify and plan Service improvement initiatives. Deliver Field Services Operations Management and IMAC/Project support in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting, etc.) for a specific DSS region.