The role spans the account's full-service delivery: facilities management (hard services, soft services, employee experience, and the procurement/finance operations underneath FM), project management (construction, scope, and budget), lease administration, transaction management, and occupancy planning. The Head of AI Efficiency owns turning both streams into a single, prioritized, measurable program aligned to the outcomes JLL, and the client have jointly agreed to, not a portfolio of disconnected pilots running in parallel.