Oversee the team's work across chat, phone, and direct messaging channels (Facebook and other social platforms), including integrations, Payment Optimization Calls, chargeback and decline support, third-party services such as chargeback mitigation and decline salvage, retention outreach, and converting non-EPD MIDs. Merchant Success Executives help Gold and Platinum merchants integrate with the Easy Pay Direct gateway or other gateways, train them to accept payments, run Payment Optimization Calls, resolve transaction issues, and work to control attrition.