The Retail Store Closing Lead will provide a great Customer Service experience to all customers and+ associates with a high level of professionalism+ Engage associates, promote open communication, provide recognition and coaching in the moment+ Touch base with each associate to establish priorities+ Monitor the front-end experience and ensure a great first and last impression+ Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness+ Review daily staffing, lunch/break schedules and cashier coverage+ Assign back-up cashier to ensure timely processing during peak periods+ Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover+ Follow-up on assigned workload planner and tasks and ensure completion. are excited to deliver great values to customers every day; take a sense of pride and ownership in helping drive positive results for a team; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to participate in initiatives that positively impact the world around you;Come join our team.