Specialized experience must demonstrate senior-level experience as an IT Specialist, including: Experience leading enterprise IT infrastructure and operations programs (including network, cloud, and end-user support services) for a large organization; Experience overseeing information security programs and ensuring compliance with federal cybersecurity frameworks such as FISMA, NIST SP 800-53, NIST Risk Management Framework (SP 800-37), Zero Trust Architecture (SP 800-207), and the NIST Cybersecurity Framework; Experience providing supervisory oversight of technical staff, including subordinate supervisors, in the delivery of IT services; Experience providing technical leadership and strategic direction for IT modernization initiatives, including cloud infrastructure, DevSecOps, and emerging technology integration; and. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.