Key Responsibilities: Client Relationship Management: Act as the primary point of contact for high-value Client(s) and resolve complex issues or escalations Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded Conduct regular Client touch bases and reviews, and monitor action plans to address any concerns or opportunities Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s) Responsible for negotiating contracts and ongoing cost adjustments Business Retention Working with business stakeholders, complete risk assessments on the existing operations and drive mitigation plans to decrease business attrition and create a stable base to grow new business from Business Development: Identify opportunities for account growth to drive new business within the existing Client relationship Develop proposals and presentations for potential clients or existing Client(s) expansions Participate in strategic planning and contribute to the overall growth strategy of the company Responsible for meeting the financial/pricing objectives set by the company and achieving the financials approved that support the contracted price model Strategic Leadership: Develop and implement Client growth strategies to achieve company goals and enhance client satisfaction. Team Collaboration: Partner with the Operations team to fully understand the Client(s) product, systems, and various programs worked for the Client(s) Attend regular performance reviews and provide constructive feedback to Operations team members Partner with internal groups, such as: Operations to make data-driven decisions to improve outcomes Technology to provide CX and DX solutions toward Client challenges Sales and Marketing to assist with RFP responses, enhance service offerings, and drive additional revenues for the Company Legal to assist with contract maintenance, verbiage, and negotiations Escalate concerns and/or potential issue that may jeopardize Client satisfaction or may discourage growth with the Client Reporting and Analysis: Prepare and present regular reports on Client Services performance, client satisfaction, and other key metrics to Senior Leadership.