Knowledge, Skills, and Abilities • Bilingual a plus• Ability to read and interpret instructions, procedures, manuals, and other documents Strong verbal and written communication skills• Knowledge of cleaning methods and equipment and willing to share with team Knowledge of the upkeep and care of the cleaning equipment• Knowledge of cleaning compounds and chemicals, and their safe, efficient use• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills• Knowledge of Microsoft Office and Computer Skills• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public. This field-based role will work closely with site operations, frontline cleaning teams, and client Quality representatives to assess program effectiveness, ensure adherence to GMP requirements, strengthen quality systems, and drive sustainable improvements.