Product & Strategic Engagement • Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements • Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions • Build working relationships with ServiceNow product managers and solution architects to advocate for Guardian's needs • Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies • Provide thought leadership on how ServiceNow IRM can advance Guardian's risk management maturity • Help shape long-term technology strategy for ERM, BCM, and TPRM solutions. Run (Operations & Stability) • Lead day-to-day technical support for IRM, BCM, and TPRM applications in production • Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs • Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data • Maintain shared dashboards and reporting data sources used by business stakeholders • Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.