Map conversational intent to the appropriate health plan concepts, processes, actions, escalation paths, and approved information sources, including evidence of coverage and other trusted enterprise content used to answer questions about coverage, cost sharing, enrollment, claims, networks, prior authorization, and related topics. Partner with Product Management, Product Owners, experience design, engineering, data and AI teams, operations, and subject-matter experts to translate conversational requirements into implementation-ready content, prompt assets, test cases, model-evaluation criteria, and backlog priorities.