Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance; Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs; Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy; Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills; Maintains thorough and accurate case records and statistics in web-based case management system; Collects client data, tests new interventions and tracks outcome; Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars; Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics; Works collaboratively with other Safe Horizon programs to facilitate linkages for clients; Various other duties to be determined by supervisor. Must be sensitive towards and understanding of victimization; Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse; Must be willing to participate in a learning community; Must be well organized and detail oriented; Must demonstrate the ability to work independently and be resourceful; Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better); Must be a team player; Possess strong communication and organizational skills; Excellent interpersonal skills – must have the ability to be assertive; and.