How our Client Services Representative spends their time: Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner; Meet the goals of the Client Service team around response times and resolution times for client cases; Educate clients on searches, forms needed for searches, and the adverse action process; Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application; Train new clients on the billing process; Assist other departments in obtaining information and forms needed from clients to perform searches; Perform other duties as assigned. Preferred Qualifications: High School Diploma or equivalent required; 1 - 2 years of experience in a Client Services Department in a call center environment; Working knowledge of G-Suite and Microsoft Office products; Experience in Salesforce is preferred; Background screening experience is preferred; Proven ability to build, nurture, and retain client relationships; Able to sit at a desk and work on a computer for prolonged periods of time; Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.