Ensure all operations adhere to Meta-wide best practices in design, security/compliance, and reliability Supervise Vendor and Managed Service Provider performance assessment and issue/problem management to deliver a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and Operational Excellence Travel: International and Domestic travel may be required up to 15 percentBachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 10+ years of direct experience working within global network or infrastructure operations, deployment, design/engineering and/or support teams Experience with at-scale quality assurance across both logical and physical delivery defects with an understanding of physical infrastructure such as cable types, connector types, optics types, racks, patch panels, power/cooling, hardware components, and facility infrastructure 5+ years of experience partnering with enterprise and service-provider vendors (e.g., fiber installation or field installation, or network hardware platforms such as Cisco, Juniper, Ciena, Infinera, Nokia, and Arista) to translate performance issues into improvement plans Experience leading operational teams by setting priorities, defining execution plans, and translating organizational strategy into measurable outcomes Experience successfully collaborating across a global team and with cross-functional partners (e.g., physical infrastructure & network design, engineering, strategy, security, policy, and legal) at all levels to include vendor service delivery managers, individual contributors, and people managers Experience identifying key metrics/measures, such as SLA/KPIs, that will be used to evaluate success and validate the business impact of operational services Experience with purchasing, negotiating and end-to-end supplier management, such as managing global Requests For Proposal and contract negotiations Knowledge of coding and automating in higher-level languages such as Python, Go, or JavaScript with demonstrated ability to leverage AI to build such tools in partnership with development teams Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Direct experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines Direct experience managing teams and/or influencing staffing strategy across organizations Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) 5+ years of direct experience understanding and influencing network and infrastructure architectures to include constraint and dependency analysis and translating these into deployable and supportable solution requirements Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Direct experience organizing and executing digital transformation initiatives at both the oversight and practitioner levels Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Meta builds technologies that help people connect, find communities, and grow businesses. This includes shaping partner requirements and roadmaps, and at times directly implementing lightweight solutions in code Data Measurement: Drive alignment into the metrics we report across the organization so operational teams can focus on the areas with the best return on investment, including analysis of escalations, fault/event trends, infrastructure capacity, and vendor performance Collaboration and Partnership: Drive alignment with internal partners (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management) and vendors (field engineering, logistics, facilities, and hardware partners), proactively addressing their needs and issues across global sites Technical Leadership: Lead root-cause analysis and corrective action to resolve operational issues across edge and backbone architectures and hardware platforms.