The QIN serves as the subject matter expert for the Quality team and providers on chart review, documentation, record abstraction, HEDIS/QARR/Stars technical specifications, provider action plans to improve Quality, and briefs the department on quality and industry updates. The QIN also conducts outreach to members and providers, accesses EMRs remotely to review and obtain records, and supports other quality measures as needed, including Part C and D measures, as well as QARR programs, and commercial/essential plan gaps.