Deeply understand the customer, the re-imagined AI-native Discovery Automation & Robotics workflows, the decisions they make, and unmet needs and represent them throughout development, working closely with the lead Subject Matter Experts to define target scientist and operator experiences and to keep development anchored on laboratory science needs and on the priority capabilities that improve how experimental work actually gets executed. The successful candidate will lead this portfolio as a business owner on the side of the internal customer, combining deep laboratory automation and experimental operations expertise with computational, data, and technology fluency to ensure that the products built are science-first, grounded in the physical reality of laboratory work, and capable of sustaining 24/7 laboratory operation with meaningful gains in data quality, throughput, and cycle times.