Deploys new equipment and all operating softwareProvides end user customer support to assist with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgradesTechnical support and troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivityProvide support for wireless communication devices including, but not limited to, wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devicesMaintains a current and accurate inventory of all IT devicesOrder and distribute new and recycled equipment to the usersMaintains accurate and current documentation on process, procedure, and infrastructureProcesses and prioritizes work requests and escalations in a timely and efficient manner. Provides subject matter expertise and guiding the other Field IT Service TeamResolves a wide variety of complex technical issues that affect core organizational functions and ensuring high user satisfactionLeads training and supervising junior technical staff on projectsEnsures systems are configured and maintained according to policies and procedures.