Working knowledge of core features (Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards; Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing); understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes; familiarity with Sales Cloud automation (workflows, process builder, flows) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros); ability to demonstrate Lightning Sales/Service Console and mobile app; knowledge of common sales (territory management, lead assignment, opportunity stages) and service (case deflection, knowledge management, multi-channel support) use cases. Align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer; develop and maintain strong relationships at key stakeholder levels, including executive-level relationships within customer IT and business leadership; act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven solutions; solidify partnership commitments, drive innovation aligned with customers' business challenges, and identify major political barriers to customer success; partner with Sales, Engineering, Product Management, and more experienced team members to solve complex problems and develop strategic success plans.