Use Opera to search for specific future or past reservations, add profile information as needed, knowledge of special codes and amenities, access, analyze and print folios for past guests, check rate offerings for specific rate codes, and other Opera functions as they become necessary. Use Sales Force (Delphi.dfc) to create/update accounts or contacts within an account, create new group bookings, revise existing group & event sales bookings, merge group & event sales contracts and adjust clauses as necessary.