Serve as a primary technical point of contact for assigned customers, aircraft platforms, and Business Unit activities Build strong working relationships with customers, operators, maintenance personnel, and technical teams Support customer onboarding, installation activities, troubleshooting, and operational integration of Canyon products Troubleshoot aircraft, avionics, installation, and operational issues in collaboration with customers and internal engineering teams Lead end-user product and operational training activities for customers, operators, maintenance personnel, and technical teams Develop customer familiarity, operational proficiency, and long-term product adoption for Canyon systems and products Drive customer satisfaction through responsive technical support, proactive communication, and effective issue resolution Capture and communicate customer feedback, operational pain points, and emerging market requirements to Business Unit and engineering teams Identify unmet customer needs and help develop actionable product improvement opportunities, technical requirements, and business cases Coordinate with engineering, operations, customer service, and Business Unit leadership to support execution of customer-driven solutions Support customer compliance, technical documentation, and operational support requirements as needed Support development and continuous improvement of customer training materials, procedures, and operational documentation Coordinate cross-functional activities to support customer commitments, product implementation, troubleshooting, and issue resolution. Strong technical aptitude with the ability to understand aircraft systems, avionics, customer applications, and operational environments Strong troubleshooting and problem-solving capability in customer-facing technical environments Ability to translate customer operational needs into actionable technical and business requirements Strong customer engagement, relationship-building, and communication skills Strong analytical, verbal, written, and interpersonal communication skills across technical and non-technical audiences Ability to balance technical, operational, and commercial considerations in support of Business Unit objectives Strong organizational and prioritization skills with the ability to manage multiple customer activities and projects simultaneously Commercial awareness and interest in business development, account management, and customer growth activities Ability to navigate ambiguity and dynamic customer requirements in fast-paced operational environments Strong presentation and training skills with the ability to effectively instruct end users and operators Proficient with Microsoft Office, ERP systems, CRM systems, and technical documentation Ethical, professional, customer-focused mindset with strong leadership potential and growth orientation.