This position serves as the primary point of contact for agent and agency questions related to commission system data and functionality, documents processes and procedures, tests system changes and new functionality, and partners with Sales Analytics and Sales Management to model, implement, and monitor commission, bonus, and incentive plan updates. Key responsibilities include monitoring data imports and exports, validating commission data against upstream systems and feeds, maintaining agent and agency records and hierarchy, and overseeing month-end commission processing, calculations, and publishing within required timelines.