Develop relationships with current season ticket members via touchpoints such as outbound calls, emails, and face-to-face meetings, adding on single game and group tickets, renewing accounts, walking fans through how to access and manage their account online, taking payments, handling declines, and parking. Anticipate, respond to, and resolve all challenges, requests, and inquiries from season ticket members and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the athletics department.