ESSENTIAL DUTIES & RESPONSIBILITIES: Sales & Business Development: Proactively solicit new and existing business through outside sales calls, prospecting, site inspections, trade shows, and networking; manage an assigned portfolio of accounts and/or vertical markets (e.g., corporate group, SMERF, government, association); respond promptly to inquiries, prepare detailed proposals, and conduct effective negotiations to secure bookings; maintain an active pipeline of qualified leads and accurately track sales activities in CRM (e.g., Delphi, CI/TY, or other system); develop strategic action plans to target high-value accounts, feeder cities, and need periods. Account & Client Relationship Management: Conduct pre- and post-event communication with clients to ensure expectations are met and issues are resolved; represent the hotel at industry and client events, building relationships that lead to repeat business and referrals; maintain regular communication with key accounts to ensure satisfaction and long-term loyalty.