Coordinate align with project LCM team make sure application upgrades planned executed well Evaluating customers factory requirements and problem areas Performing gap analysis of the key problem areas| evaluated multiple MES products for best fitment for the requirements and problems Drive the team of MES consultants to achieve the goal of integrate a most suitable manufacturing product globally for customer which is diversified enough to meet most of the problems and requirements Creating Functional and technical specification documentation. compliant with in the SLA to deliver effective resolution Provide Plant floor application Support in various site such as Wilton San Diego Need to be involved in Transition plan activities with both Solution and Support teams to understand the complete application landscape Interact with customer and make sure high availability of application with on time support Coordinate with various support team and troubleshooting of technical problems.