Experience with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook), along with knowledge of SAP, geographical information system (GIS), customer request work scheduling (CREWS), CLICK, power outage reporting system (PowerOn), computer aided drafting (CAD/AutoCAD), and Energy Delivery Outage Application. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation''s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.