Billing and coding management Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies Assists in the development of organization goals and agency performance improvement activities Administers agency policies and procedures Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a clients care Supervises, educates and coaches other field personnel, as directed by the Director of Nursing Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities Assures proper maintenance of clinical records in compliance with local, state and federal laws Assures compliance with all local, state and federal laws **Requirements** High School Diploma required, Associate CPR Certification Proficient in Ms Office (Outlook, Word, Excel, and PowerPoint) Flexibility and good time management skills A MUST Minimum of 2 years experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations. We strive to provide best-in-class benefits packages, including: Exclusive Employee Discount and Gift Programs **Insurance:** o Medical o Dental o Vision Mileage Reimbursement for clinical / administrative positions Employee Assistance Program Generous Paid Time-Off Plans Free Training Part of a team with RN Oversight Employee referral bonus Enterprise Champion for Quality 8 YEARS RUNNING!