Keeps abreast of changes in City Schools' policies, procedures, negotiated agreements, school/student achievement and business function data, performance data and core human capital areas as they relate to delivering quality human capital services to all customers and increasing workforce effectiveness; Responds to and addresses human capital questions and concerns from customers to include but not limited employee relations, certification, benefits, compensation, labor relations, and staffing; Prepares and distributes communications concerning policies and procedures to ensure staff is well informed and knowledgeable about human capital matters. At least four years of experience required in multiple human capital functional areas including but not limited to recruiting, staffing, onboarding, employee benefits, certification, compensation, evaluation, talent development, employee/labor relations, human capital data and systems; or at least two years of experience required providing direct human capital- and/or education-related services to Principals or Supervisors in an educational organization that is comparable to the services outlined in the performance responsibilities for this role.