location_0_addressRegionName

location_0_addressCountryName

Paid Holidays

Employee Events

Life Insurance

Stock Options

401K

Medical, Dental and Vision

Parking 

On Site Cafeteria

Paid sick days

Work From Home

Vacation/paid time off

Gym Memberships

ONSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Customer Services Manager

Manage internal dealer return and shipment discrepancy process with a focus on timely processing and issuing of dealer credit. REQUIRED KNOWLEDGE & EXPERIENCE5+ years of practical working experience in customer service-related roles.

KBSkills

ACTIVE

Manager, Customer Service  Job Summary (Purpose of Job): 
 
<ul><li style="margin:0in 0in 8pt">Manages all aspects of the customer experience related to the companys parts operations.  </li><li style="margin:0in 0in 8pt">Monitor CRM cases and take ownership of escalated cases which are to be kept to a minimum.</li><li style="margin:0in 0in 8pt">Take ownership of CRM dashboards and department display monitor.  Ensure details are relevant.</li><li style="margin:0in 0in 8pt">Prepare weekly CRM reports for Senior Management.</li><li style="margin:0in 0in 8pt">Review dealer Machine Down orders daily and provide direction for team updates to dealers.</li><li style="margin:0in 0in 8pt">Prepare and conduct bi-annual associate reviews.</li><li style="margin:0in 0in 8pt">Prepare and deploy associate Performance Improvement Plans on an as-needed basis.</li><li style="margin:0in 0in 8pt">Prepare and deploy associate training based on current skill set and high-performance potential.</li><li style="margin:0in 0in 8pt">Conduct daily huddles and bi-weekly open forum associate meetings.</li><li style="margin:0in 0in 8pt">Conduct regional Zoom/Teams meetings with dealer parts staff for training, understanding concerns, and making recommendations for internal improvement.</li><li style="margin:0in 0in 8pt">Work with warehouse and cross-dock teams to expedite critical dealer orders from receipt to shipping.</li><li style="margin:0in 0in 8pt">Manage internal dealer return and shipment discrepancy process with a focus on timely processing and issuing of dealer credit.</li><li style="margin:0in 0in 8pt">Manage inbound direct delivery program (Supplier to Dealer).</li><li style="margin:0in 0in 8pt">Manage depot-to-depot transfers with internal teams (Supply Chain/Logistics)</li><li style="margin:0in 0in 8pt">Participate in sales promotion activities as needed</li></ul> Customer Service Manager Responsibilities: RESPONSIBLE FOR:<ul><li style="margin:0in 0in 8pt">Recommendations for staff-level changes.   </li><li style="margin:0in 0in 8pt">Mentoring and training of new and existing staff.</li><li style="margin:0in 0in 8pt">Team building.</li><li style="margin:0in 0in 8pt">Internal and external dealer correspondence.</li></ul>  Key Skills / Characteristics<ul><li style="margin:0in 0in 8pt">Sense of Urgency at a high degree</li><li style="margin:0in 0in 8pt">Positive attitude and disposition</li><li style="margin:0in 0in 8pt">Customer First focused approach and willingness for direct internal/external communication</li><li style="margin:0in 0in 8pt">Strong focus on and attention to detail</li><li style="margin:0in 0in 8pt">Strong communicator in a multi-cultural environment setting.</li><li style="margin:0in 0in 8pt">Team player who displays willingness to assist in any circumstance.</li><li style="margin:0in 0in 8pt">Microsoft Office suite with Excel intermediate to expert skills.</li><li style="margin:0in 0in 8pt">Microsoft Dynamics experience (preferred)</li></ul> Key KPIs<ul><li style="margin:0in 0in 8pt">CRM case management</li><li style="margin:0in 0in 8pt">100% of CRM cases answered in 2 hours, and 90% closed in 72 hours.</li><li style="margin:0in 0in 8pt">Staff development and retention.</li></ul> FORUMS (NETWORK OF INTERACTION) External:<ul><li style="margin:0in 0in 8pt">Client CEO, VP, Service Manager, Parts Manager</li></ul>Internal:<ul><li style="margin:0in 0in 8pt">All other departments in</li></ul> REQUIRED KNOWLEDGE & EXPERIENCE<ul><li style="margin:0in 0in 8pt">5+ years of practical working experience in customer service-related roles.</li><li style="margin:0in 0in 8pt">Experience managing customer service-related teams. </li></ul>

Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.
Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.

Resolution Technologies

Manager, Customer Service

Case Management

Communication Skills

Customer Escalations

Customer Experience

Customer Relationship Management (CRM)

Customer Service Management

Customer Support/Service

Delivery Management

Detail Oriented

Employee Retention

Logistics

Mentoring

Microsoft Dynamics

Microsoft Excel

Microsoft Office

Multicultural

Performance Management

Reporting Dashboards

Sales Promotions

Shipping/Receiving

Staff Development

Staff Training

Supply Chain

Team Building

Team Player

Time Management

Warehousing

monster

OFFSITE

Area or Regional Manager

KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects. Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders.

Job Title: Regional Manager, Customer SuccessLocation: Field based role covering the East Region; must reside in a metropolitan city east of MississippiTravel: Up to 75% KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects. Job Summary:The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction. Responsibilities:<ul><li>Lead and develop a team of 10 Customer Success Managers</li><li>Ensure timely and accurate Operating Room installations</li><li>Drive customer success and satisfaction</li><li>Develop and enhance team's skillsets and capabilities</li><li>Maintain horizontal alignment with service and deployments verticals</li><li>Drive process improvements to impact customer satisfaction</li></ul> Requirements:<ul><li>Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience</li><li>5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred</li><li>3-5 years of experience in consulting, project delivery, or project management</li><li>Proven experience in managing a geographically diverse team</li><li>Excellent communication and organizational skills</li><li>Ability to work in ambiguous or high-stress situations</li><li>Demonstrated record of working collaboratively in a matrixed environment</li></ul> Preferences:<ul><li>Technical and/or Project Management certifications</li><li>Holistic understanding of Cable Terminations and handling</li><li>Holistic understanding of Cable Media</li><li>Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders</li></ul> Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.  With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together.  #LI-CW1

KARL STORZ Endoscopy - America

Regional Manager, Customer Success - East

Audiovisual

Civil Engineering

Computer Engineering

Construction Engineering

Construction Management

Consulting

Control Systems

Customer Relations

Customer Satisfaction

Digital Signal Processing (DSP)

Digital Video

Healthcare

IP (Internet Protocol)

Leading Edge Technology

Manufacturing

Medical Equipment

Organizational Skills

Power Amplifier

Process Improvement

Project Management Certification

Project/Program Management

Team Lead/Manager

Technical Leadership

Willing to Travel

Appcast PX 2

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The Best Seasonal Customer Service Jobs in Fairburn, GA | Monster