Knowledge of, adherence to, monitoring of, and responsibility for compliance with applicable state and federal regulations and laws, including Regulation Z, Regulation B, the Fair Housing Act, the Home Mortgage Disclosure Act, the Real Estate Settlement Procedures Act, the Fair Credit Reporting Act, the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering requirements, the Customer Information Program, the Right to Financial Privacy Act, and the Community Reinvestment Act. The Client Care Officer supports daily operations, workforce management activities, employee development, process improvement initiatives, and the resolution of complex client issues while helping ensure client interactions reflect the Bank’s commitment to responsive service, operational excellence, and relationship-focused banking.