Infrastructure Support of 2030 Strategy and Commercial and Business Priorities: Working cross-functionally, provide and plan for effective Consumer Affairs support plans that ensure great consumer experiences, and operational effectiveness, including: coordinating global rollouts and company initiatives across all divisions/units, training planning and delivery, development of training and reference content (consistent messaging incorporating brand voice and appropriate for channel optimization, Q&As, Product Information Forms), system preparation (determining coding, special field or information capture), planning and implementing appropriate reporting mechanisms. The Specialist oversees the global Voice of Consumer (VOC) program, advancing people centricity and brand building initiatives, and developing new analysis approaches by driving new methodologies, partnerships, and technologies.