This role leads the organization as a business, with ownership of service maturity, solution development, headcount planning, utilization, delivery quality, capacity, pipeline support, and measurable client outcomes across collaboration platforms, workplace modernization, identity and endpoint services, migrations, adoption, and organizational change. This role sits at the center of SHI''s Microsoft Services growth plan, turning Work IQ alignment into a working operating model that builds stronger solutions, improves delivery execution, develops talent, increases adoption, and creates repeatable paths for growth.