Assist with onboarding and offboarding of residents and associates including internet, phone, cable and community technology services requiring account access, password resets, Microsoft Authentication enrollment, Lead and support community technology implementations, upgrades, and expansion projects, partnering with Home Office technology teams and community leadership on strategic technology initiatives. Educate, troubleshoot and support residents and families on computers, mobile devices, email, social media, streaming services, and community technology platforms, and provide cybersecurity education and guidance regarding scams, phishing, fraud prevention, and online safety.