Position Details:Title: Senior Retail Systems Support AnalystDepartment: Information TechnologyReports to: Manager, Retail SystemsLocation: DearbornJob Classification: HybridFLSA Status: ExemptJob Band: ProfessionalJob SummaryThe Senior Retail Systems Support Analyst is responsible for the maintenance and support of all retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects. Provide hands-on support to retail stores by diagnosing and resolving technical issues related to POS systems, payment processing, inventory management, and other retail technologies, including handling production on-call responsibilities as the primary escalation point for store system issues that cannot be resolved at the first level of support.