The position is responsible for developing enterprise-wide strategic roadmaps, governance models, performance metrics, and cross-functional initiatives that improve equipment availability, maximize customer uptime, reduce avoidable repairs, strengthen service reliability, enhance customer loyalty, and position the ESS organization as a strategic differentiator that delivers measurable value for Olympus customers. This position serves as a senior leader within Medical Service & Repair and partners closely with Sales, Marketing, Commercial Excellence, Customer Support, Operations, Product Management, Finance, Quality, and Global Service to align service priorities, optimize customer uptime, reduce operational disruptions, and accelerate service growth.