Establish clear KSIs and KPIs, measured and reviewed regularly, covering onboarding, automation throughput, availability, queue time, bench utilization, data capacity, cost per bench-hour, and support responsiveness-and use them to drive significant business impact, target millions in avoided manual-test costs, and expedited software delivery. Lead and develop the approximately 15-person engineering organization across platform services, infrastructure, bench integration, scheduling, developer tooling, and test enablement; establish the operating model to scale from a single-lab MVP to a multi-site operation with hundreds of benches running automation 24/7.