TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture. Demonstrated experience leading enterprise - wide ServiceNow capabilities across areas such as ITSM, ITOM, Service Catalog, CMDB/CSDM, workflow automation, Major Incident Management, or employee service experiences.