div>You will orchestrate complex, multi-team initiatives across engineering, product, UX, content operations, marketing, legal, finance, support, and quality, ensuring cohesive, high-quality launches that delight customers and accelerate business growth.
We are seeking a visionary and execution‑driven Principal Program Manager to lead large‑scale, consumer-facing programs across solutions, apps, subscription services, and streaming services.
Business Solutions Design, Delivery & Support: • Work hands on to solving technical/systems issues by investigating into system configurations, system integrations and API's • Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders • Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction • Facilitate review sessions with functional owners, subject matter experts and end-user representatives • Work with various teams to investigate Finance production support issues and ensure timely resolution • Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline • Optimize Finance systems and processes to scale with RingCentral's growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization • Work with cross functional teams to develop project milestones and timelines for development, UAT, production validation and go live • Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality • Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business • Lead and perform data management and migration activities • Ensure training and timely communications in accordance with project timelines • Engage in other areas of Finance such as SOX Compliance and Reporting. Oracle Fusion, NetSuite, Coupa, Concur) • Must have hands-on experience with NetSuite ERP, including strong technical and functional knowledge • 7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses • Hands on experience in the Information technology (IT) sector and integration services to/on ERP, SaaS based applications • Experience and working knowledge of Oracle Fusion ERP is a plus • Technical development background and understanding of API patterns, payloads • Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must • Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships • Ability to communicate effectively (written and verbally) with both technical and non-technical parties • Must exhibit strong security and confidentiality practices with systems that handle sensitive data • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred • Ability to deal with ambiguity and thrive in a rapidly changing business environment • Demonstrates a proactive, can-do attitude with a strong willingness to learn • Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously • Proactive and forward-thinking attitude and creative problem-solving ability • Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems.