Key responsibilities· Administer and support voice, telephony, conferencing, or collaboration platforms· Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration· Support implementation, upgrades, and integration of communications solutions· Maintain documentation, diagrams, operating procedures, and support records· Coordinate with network, systems, and field teams on platform dependencies and changes· Support user issues, service requests, and operational continuity activities· Contribute to testing, validation, and service improvement efforts· Help ensure secure, stable, and supportable communications capabilities· Provide reports to relevant stakeholders and participate in leadership level design and engineering decisionsRequired qualifications· Experience supporting unified communications, VoIP, telephony, or collaboration environments· Strong troubleshooting and customer-support skills· Familiarity with endpoint integration, platform administration, and s· Familiarity with SIP, secure voice, or enterprise communications architectures· 15+ years of relevant experience with a bachelor’s degree· Active TS/SCI and ability to maintain access as required by the program. Unified Comms Engineer - Federal Customer(On-Site 5 Days per week, Chantilly, VA - TS/SCI Required)The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution.